Refund, Cancellation, and Return Policy

1. Refund Policy
1.1 Cancellation Period: We understand that plans can change, and we offer refunds for cancellations made within 48 hours before the scheduled pickup time.

1.2 Refund Eligibility: To be eligible for a refund, the cancellation must be made before the 48-hour cancellation period. Refunds will be issued to the original payment method used during the booking process.

1.3 Refund Process: To request a refund, please contact our customer support team at +971 50 428 1612

. We will review your cancellation request and process the refund, subject to the terms outlined in this policy.

1.4 Administrative Fees: Please note that a nominal administrative fee may apply to cover transaction costs or processing fees associated with the refund. The exact amount of the fee will be communicated during the refund process.

2. Cancellation Policy
2.1 Cancellation Period: You have the option to cancel a booked taxi service at any time before the scheduled pickup time.

2.2 Refund Eligibility: If you cancel your booking within the 48-hour cancellation period, you will be eligible for a refund as per our refund policy. Cancellations made outside of this period may not be eligible for a refund.

2.3 Cancellation Process: To cancel a booking, please contact our customer support team at [Insert Contact Information] or follow the cancellation process specified in your booking confirmation. Please provide the necessary details to facilitate the cancellation.

2.4 Cancellation Fees: Cancellation fees may apply depending on the timing of the cancellation. These fees cover administrative and processing costs associated with the cancellation. The specific amount of the cancellation fee will be communicated to you during the cancellation process.

3. Return Policy
3.1 Return Policy: As a taxi booking service, we do not offer returns for completed rides or transportation services. If you encounter any issues or have concerns regarding the service provided, please contact our customer support team, and we will strive to address your concerns promptly and to your satisfaction.

4. Contact Us
If you have any questions, concerns, or need assistance with refunds, cancellations, or returns, please contact our customer support team at:
Email: booking@penguin.taxi
Phone: +971 50 428 1612

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