TERMS AND CONDITIONS

Effective Date: [June 2023]

1. Introduction
These terms and conditions (“Terms”) govern the use of our taxi booking service provided by “PENGUIN LUXURY PASSENGER TRANSPORT L.L.C ”

. By accessing and using our service, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our service.

2. Service Description
Our service allows users to book taxis online for transportation purposes. The Company acts as an intermediary, connecting users with licensed taxi drivers or service providers (“Service Providers”). We do not provide transportation services directly but facilitate the booking process.

3. Payment Process
3.1 Online Payment: To book a taxi through our service, you are required to make payment online. We utilize a secure payment gateway to process transactions, and payment details are encrypted for security purposes. By making a booking and providing payment information, you authorize us to charge the specified amount for the requested service.

4. Delivery Information
4.1 Service Confirmation: Once you have successfully booked a taxi and completed the payment process, you will receive a confirmation email or notification with details of the booking, including the pickup location, estimated arrival time, and relevant contact information.

4.2 Taxi Availability: While we strive to provide accurate and timely service, taxi availability is subject to factors beyond our control, such as traffic conditions and Service Provider availability. We will make reasonable efforts to ensure timely service, but we cannot guarantee immediate availability in all circumstances.

5. Refund and Cancellation Policy
5.1 Refund Policy: If you wish to cancel a booked service, you may be eligible for a refund depending on the timing of the cancellation and our refund policy. Refunds are subject to review and may be subject to administrative fees or charges. Please refer to our refund policy for detailed information.

5.2 Cancellation Policy: You may cancel a booking at any time before the scheduled pickup time. However, cancellation fees may apply, and the amount of the fee may vary depending on the timing of the cancellation. Specific cancellation fees and policies will be provided during the booking process.

6. Third Parties
6.1 Service Providers: We engage third-party taxi drivers or service providers to fulfill the transportation services requested through our platform. These Service Providers operate independently and are responsible for providing the transportation services. We do not assume liability for their actions, conduct, or service quality, but we make reasonable efforts to ensure their licensing and compliance with local regulations.

7. Governing Law
7.1 These Terms shall be governed by and construed in accordance with the laws of [Insert Governing Jurisdiction]. Any disputes arising from or relating to these Terms or your use of our service shall be subject to the exclusive jurisdiction of the courts located in [Insert Jurisdiction].

8.Airport Pickup :

8.1 An additional fee of 40 AED will apply for Airport Pickup Services.

9. Contact Us
If you have any questions or concerns about these Terms or our service, please contact us at:
booking@penguin.taxi